Corrections and Complaints Policy

Owner: HealthNaro Contact: info@healthnaro.com

How to report or complain

• Wrong or outdated information on a listing (contact details, location, permanently closed, duplicate, not a healthcare provider, other): use the report form, which is linked from every profile.
• An error in a guide, topic, blog post or landing page: the report form or email info@healthnaro.com with the page link and the correction, with a source if you have one.
• A link to another platform that is wrong or that you believe should not be shown: the report form or email, with the profile link.
• A complaint about our consulting service, an advertisement, a provider's conduct on the site, or about HealthNaro itself: email info@healthnaro.com.
• A privacy request (access, correction, deletion, objection, withdrawal of consent): the privacy request form; see the Privacy Policy.

You do not need an account to report. Please do not send medical records or identity documents.

What happens next

2. We check the report against the source: the provider's own website and registers for listing details, the cited sources for articles, the linked platform for outbound links.
3. We act: correct the listing or article, remove a disputed outbound link while we check it, lower a verification level where the evidence no longer supports it, or suspend an advertisement or listing while a complaint is investigated.
4. Material corrections to articles carry a note at the end of the article saying what changed and when. Listing corrections and level changes are written to our audit log.

We cannot change the care a provider gives, resolve a dispute between a patient and a provider, or edit reviews at their source. For complaints about a provider's clinical conduct we will point you to the relevant regulator; in Kenya this is the Kenya Medical Practitioners and Dentists Council for doctors, dentists and health facilities.

Complaints about HealthNaro

If you are unhappy with how we handled a report or with the consulting service, write to info@healthnaro.com with "Complaint" in the subject and your reference. If the matter concerns personal data you may also complain to the Office of the Data Protection Commissioner (Kenya), Persónuvernd (Iceland) or your national supervisory authority.

Our record

We keep a record of reports, decisions and corrections and review it every six months to find patterns, for example a source that often goes out of date, so that we can fix the cause.

Related pages

Editorial Policy, Review Policy, Listing and Provider Policy, Healthcare Disclaimer.